Agent Policy — Bricina NeuroReBorn™ Clinical Ultra

(1) Purpose & Scope

This policy defines standards for authorized agents promoting Bricina NeuroReBorn™ Clinical Ultra, covering advertising, claims, communication, pricing, and after-sales conduct.

(2) Role Definition

Agents support customers, provide product information, and assist with orders. Agents are not permitted to diagnose, prescribe, or offer medical treatment advice.

(3) Training & Certification

Agents must complete official product and compliance training, including approved claims, privacy rules, refund policy, and adverse event reporting.

All agents must pass the knowledge assessment before any promotion or sales activity.

(4) Approved Claims (Only)

Bricina NeuroReBorn™ Clinical Ultra is a clinical-grade supplement supporting nerve repair, brain circulation, and mobility after stroke.

Reported outcomes include improved strength, stability, and daily function. Disclaimer must always be shown.

Typical improvements may appear within 2–4 weeks with consistent use.

(5) Prohibited Claims

No “cure” or guaranteed results.

No disease prevention or unrelated medical claims.

No negative remarks toward hospitals, clinics, or medical professionals.

No patient photos or testimonials without written consent.

(6) Communication Standards

Maintain a professional, medically neutral tone at all times.

Always include the required disclaimer for any improvements or outcomes.

Mandatory Short Disclaimer: “Results vary by individual. This product supports — not replaces — medical care.”

(7) Advertising & Content

Use only approved copy, graphics, and official brand materials.

Current Pricing: 3-Bottle Package – SGD 180 (45-day plan).

No unapproved “before-after” images or altered product visuals.

(8) Pricing, Discounts, Promotions

Standard retail price must be followed.

Any extra discount or promotion requires written approval.

Unauthorized undercutting or bundling is prohibited.

(9) Customer Eligibility & Safety

Intended for adult post-stroke customers cleared for supplement use.

Refer to a clinician if: unstable health condition, new neurological symptoms, severe depression, or potential drug interactions.

(10) Order Workflow

Collect minimal customer data: name, phone, email, and delivery address.

Payments accepted through official PayPal or card gateways.

Confirm the order and provide receipt. Arrange shipping immediately.

(11) Payments, Refunds, Assurance

All payments must go through the official payment system.

Refunds follow the 30-day money-back guarantee.

Agents must submit refund requests within 1 business day.

(12) Data Privacy & Consent

Collect only essential customer information.

No sharing with third parties without written consent.

All agents must comply with data protection and confidentiality rules.

(13) Adverse Events & Complaints

If a customer reports discomfort or worsening symptoms, recommend temporary discontinuation and escalate within 24 hours.

AE Report Minimum Fields: Initials/age, event date/time, description, severity, action taken, and reporter details.

(14) Social Media & Messaging

No medical advice through private messages.

Use only pre-approved FAQs. Redirect clinical questions to licensed professionals.

Keep all promotional messages for at least 90 days.

(15) Documentation & Audit

Maintain complete communication logs, payment receipts, and order records.

The company may audit agent activities at any time.

(16) Incentives & KPIs

Metrics include compliance, conversions, refund rate, and reporting quality.

Bonuses are based on compliance and performance — not only sales.

(17) Sanctions

Escalation: Warning → Commission hold → Suspension → Termination.

(18) Required Footers (All Materials)

“Results vary. Bricina NeuroReBorn™ supports post-stroke recovery.”

“Standard pricing applies; refund policy available.”